On Purpose

We were finally seen by an orthopedic doctor Friday: one week after Seth's accident on the one wheel. What a long week spent on the phone with those On Hold Recordings ("Your healthcare is our top priority!" = a big fat syrupy lie), insurance customer service reps, orthopedic schedulers and switchboard operators... You know that scene in The Princess Bride where the Count puts Westley on that machine and then calmly reports, "I've just sucked one year of your life away." I felt just like Westley felt too. I know now what took so long for Seth to be seen. Are you ready for it? The insurance company had Seth's birthdate wrong in their information. One little number--a 0 instead of a 9--meant the difference between an appointment early in the week and one on Friday. Yes, we still would have needed a referral and prior authorization, but No, it did not have to take so long except that things got hung up with that wrong birthdate. The authorization was se...